Support
Stuck, worried about something that happened in a game, or done playing? We can help.
Contact us
Email support@twopointsmedia.com for help with the game, your account or your data.
Report a player or a snap
If someone is in danger, call 911 first.
To report a player or a snap, email us with:
- the name of the game, or its game code;
- the player's name as it shows in the game;
- what happened, and roughly when and where;
- the email address on your account, so we know who's writing.
The rules and terms say how reports are handled.
How fast we answer
- Reports about a player or a snap are reviewed and acted on within 24 hours.
- Account deletion is done within 7 days.
- Everything else is answered as soon as we can.
Delete your account
You don't need the app to do this.
- Email support@twopointsmedia.com from the address on your account, with "Delete my account" in the subject.
- We delete your account within 7 days, as described below, and reply when it's done.
What's deleted: your account, any snaps and selfies, and any positions still held. Your name in game records is replaced with "Deleted player" straight away.
What's kept: the rest of a game's record, what happened in it and the results, until 30 days after the game ends, as the privacy policy says. Nothing else, except what the law requires us to keep.